SMS STOP and HELP Language
Maintained by Cyntar S.C., publisher of MagDIGuide.com.
Last updated: July 22, 2026
Program Name and Purpose
The program name is “MagDI Guide.” Authorized Cyntar S.C. personnel may send manual SMS messages through Bitrix24 in response to an inquiry and, when the recipient has affirmatively agreed, for educational and promotional follow-up. MagDI Guide does not use automated marketing-message sequences.
Website Opt-In Language
Use the following language next to a separate, unchecked SMS checkbox:
“By checking this box and providing your mobile number, you agree to receive manual SMS messages from MagDI Guide and Cyntar S.C. about your inquiry, educational information, and promotional follow-up. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms.”
The words “Privacy Policy” must link to /privacy-policy. The words “SMS Terms” must link to /stop-help-language.
Canadian Identification Requirement
When the number or country selection indicates Canada, the opt-in presentation and each commercial electronic message must identify MagDI Guide and Cyntar S.C., provide valid contact information, and include a working unsubscribe mechanism. Cyntar S.C. must retain evidence of the consent relied upon.
Short Form Opt-In Language
When space is limited, use:
“Get manual texts from MagDI Guide/Cyntar about your inquiry, education, and promotions. Msg frequency varies. Msg&data rates may apply. Reply HELP or STOP. Consent not required to purchase.”
Use the short form only when the full Privacy Policy and SMS Terms links are displayed immediately next to the call to action.
Opt-In Confirmation Message
Use:
“MagDI Guide/Cyntar: You agreed to manual info and promotional texts. Msg frequency varies. Msg&data rates may apply. Reply HELP or STOP.”
HELP Auto-Reply
Use:
“MagDI Guide: Help with info and marketing texts. Email legal@magdiguide.com. Msg&data rates may apply. Reply STOP to cancel.”
STOP Auto-Reply
Use:
“MagDI Guide: You are unsubscribed. No further SMS will be sent. Email legal@magdiguide.com for help.”
Accepted Opt-Out Keywords
The system must recognize STOP, END, CANCEL, UNSUBSCRIBE, and QUIT, regardless of capitalization or ordinary punctuation. Authorized Cyntar personnel must also recognize and honor reasonable plain-language requests such as “please stop” or “do not text me.” One confirmation may be sent after opt-out. No further SMS marketing may be sent unless the person provides a new valid opt-in.
HELP Handling
The keyword HELP must return the approved HELP message and identify a monitored contact. Cyntar personnel must be able to identify the program, explain the purpose, confirm how the number was enrolled, and process an opt-out request.
Message Frequency
Message frequency varies based on the inquiry and the promotional follow-up permission. Messages are sent manually by authorized Cyntar personnel through Bitrix24.
Carrier and Rate Disclosure
Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages. Availability may vary by carrier, device, and location.
Consent Records
Bitrix24 must retain the opt-in wording presented, affirmative action, date and time, source page, telephone number, program, purpose, and subsequent opt-out. Records should be retained for the duration of the permission and for up to five years afterward when reasonably necessary to demonstrate compliance or resolve a dispute.
Opt-Out Processing
An SMS opt-out must be applied promptly to the relevant number and program. The number must be added to the Bitrix24 suppression record so it is not unintentionally contacted again through an import, form submission, spreadsheet, or advertising lead source. Re-enrollment requires a new affirmative opt-in.
WhatsApp Opt-Out
WhatsApp is not carrier SMS and may use different commands and platform behavior. A person may reply STOP, clearly request that messages stop, or block the business account. Cyntar personnel must record and honor the request in Bitrix24.
Privacy and Terms
For information about personal-data practices, review the Privacy Policy, Communication Preferences, and Data Processing Notice.
Contact Us
Messaging support and communication-preference requests may be sent to privacy@magdiguide.com. Legal or escalation questions may be sent to legal@magdiguide.com.